Return Policy
At ORMOCHANA, we understand that shopping online can sometimes lead to unexpected outcomes. Whether it’s a sizing issue or simply a change of heart, we want to ensure that your experience remains positive. Our return policy is designed to provide you with the flexibility you need while maintaining a smooth process.
To initiate a return for store credit, please keep the following guidelines in mind:
- Returns: You can return eligible items within 14 days of the purchase date. We believe that this timeframe allows you to make sure that your purchase is just right for you.
- Condition of Returned Items: To qualify for store credit, items must be in new, unused condition, and in their original packaging with all tags and labels attached. We want to ensure that the items are ready for the next customer.
- Proof of Purchase: A receipt or other proof of purchase is required to process your return. This helps us verify your transaction and expedite the process for you.
- Non-Returnable Items: Please note that ALL JEWELRY items are FINAL SALE and cannot be returned. We encourage you to consider this before making your purchase.
Once your return is accepted, store credit will be issued for the purchase price of the returned items. This store credit can be used for future purchases, giving you the freedom to choose something else that you love. Plus, there’s no expiration date on your store credit, so you can take your time to find the perfect piece!
It’s important to remember that store credit is non-transferable and can only be used by the original recipient. You can check your store credit balance through your online account or by reaching out to our customer service team at ormochana@yahoo.com.
If you need to initiate a return, simply contact our customer service, and we’ll guide you through the process. We’re here to help you every step of the way!
Thank you for choosing ORMOCHANA. We appreciate your understanding and support as we strive to provide you with the best shopping experience possible.